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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Computer Specialist
Category: Software
Satisfied Customers: 934
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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I have windows 7. I have just purchased a silhouette portrait

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I have windows 7. I have just purchased a silhouette portrait electronic cutting tool. I installed the silhouette studio software but when I connected the silhouette to the computer my PC did not recognize the device. What do I do now?

Pat C

JoelK :

Hello. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

I understand that your computer is not recognizing your device. Here is what you need to do:

JoelK :

Disconnect the device from your computers and uninstall the software. Then reconnect the device. The computer will then recognizes a new device and prompt you to install the driver software. The computer will then associate the device with the drivers

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