How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Software
Satisfied Customers: 44591
Experience:  Software Systems Specialist.
Type Your Software Question Here...
Richard is online now

Im running Windows 7 64 bit. Im trying to install an application

This answer was rated:

I'm running Windows 7 64 bit. I'm trying to install an application and I'm getting an error message. Cannot start or run due to incompatibility with 64 bit versions of Windows. Can I get this to run?

John-Engineer :


John-Engineer :

Can you tell me which application are you trying to install?

Customer: Yes. It's Romano LPG diagnostic software. And it doesn't like 64bit Windows7
Customer: Hello John, this chat seems to be repeating its self
Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Compatibility issues due to the bit version of windows you cannot avoid apart from reinstalling with windows 32bit.

It is not the same as using software made for previous versions of windows which can be worked around. This is due to the 32bit and 64 bit architecture and the program you are using can only interact with 32bit.

I am sorry, but without a 32bit version of windows, this will not work sorry.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Software Engineer
Category: Software
Satisfied Customers: 44591
Experience: Software Systems Specialist.
Richard and 2 other Software Specialists are ready to help you