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Richard, Software Engineer
Category: Software
Satisfied Customers: 44732
Experience:  Software Systems Specialist.
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I am unable todownload and install the program Canoscan

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I am unable todownload and install the program for my Canoscan LiDE 700F as it stops short and tells me to contact you good people.
It worked fine with my old XP PC but that went belly up and has been scrapped.
I am trying to get it to work with my Tochiba Laptop which operates on Windows 7
I tried loading from the CD and it appeared to woek but then didn't and I did manage to download the data from the web but it would not install it.
***** ***** - *****@******.***
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually a problem within Internet Explorer
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 3 years ago.

I do not use Internet Explorer and never have to my knowldeg

I use Mozilla - does this cause a problem?

This can,
Can you open Internet Explorer and with this, try to download and install it.
If it fails, it will help to tell me the issue on your computer.
Let me know the results please Douglas
Thank you
Richard and 2 other Software Specialists are ready to help you
Customer: replied 3 years ago.

It worked with Explorer.

What bothers me is why did it not work with Mozilla?

I do not use many Microsoft products being a Lotus fan and using Serif as my book writing program. The reason - I found Microsoft too difficult in comparison to the ones listed.

Thanks again.