How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Software
Satisfied Customers: 9010
Experience:  Mac or Windows software support for over 20 years, specializing in graphic design, mutlimedia and video edting.
Type Your Software Question Here...
Mike the Mac Medic is online now

Does anyone here know anything about logic pro x . I

Customer Question

Does anyone here know anything about logic pro x for Mac. I am having some serious problems! Any advice appreciated.
In the last 2 weeks, I have been having massive problems with Logic X Pro. I will load an existing, new or finished track and it will all play fine, then anywhere between 30 seconds and a minute certain elements will lose volume almost completely, even though the mixer channel has not changed, and there is no automation on the channel. When these channels are solo-ed, you can hear them very very quietly in the background, as if they were lessened by 25db or so. Sometimes, I will load a loop and go to edit the midi, then suddenly this loop will have it's volume reduced out of nowhere.
This issue is happening with all Native Instrument plug ins, usually battery 4, and also with built in Logic Sounds and apple loops (midi ones) not the others.
If i go to edit the midi file from a native instrument plug in or an inbuilt logic sound or move notes around etc, then it will drop the sound levels randomly.
Additionally, when i use battery and load pre saved drum patches (using a mix of internal and external sounds) they will play a hugely reduced volume, but then if I load a pre made logic drum kit into battery, the sounds will play fine.
The issue is that all of these things randomly started happening like 3 weeks ago and the other weird thing is that sometimes some tracks play ok, some don't, and then sometimes it doesn't happen at all. When I play a note on my midi keyboard, i can see it register within the plug.
I thought it might be my Mac overloading, so I cleared off my internal hard drive, and now have 400gb of free space, which is plenty, but this has not made any difference.
Please, can someone offer me any guidance.
My specs are
Mac mini (Late 2012)
Processor - 2.3 GHz Intel Core i7
Memory 8GB
Graphics - Intel HD Graphics 4000 1024 MB
Running Logic X -latest update. I also updated all logic files and downloaded new patches etc.
I also have Komplete 9 Ultimate.
Submitted: 3 years ago.
Category: Software
Expert:  Mike the Mac Medic replied 3 years ago.
Mike the Mac Medic :

Check you hard drive: Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If it is not ok let me know.

Mike the Mac Medic :

If all is ok use this software to clear your Preferences: