Hello, I see you have accepted the answer to the previous question and opened another.. Are you still experiencing a problem? Did you see the last update I posted?
JACUSTOMER-mr3fs8pl- : The last answer you provided did not work, the funds disappeared anyway! I am still urgent to get this resolved, so please help.
Are any browsers working for you?
JACUSTOMER-mr3fs8pl- : No
so its not just Firefox as originally thought
JACUSTOMER-mr3fs8pl- : It is also Google chrome
When did this problem start? Did you install any new programs or visit any web sites that tried to install something?
JACUSTOMER-mr3fs8pl- : No. I can get onto the web by not accessing a browser. Which is not easy
And how are you connecting?
JACUSTOMER-mr3fs8pl- : Wi-FI
And what happens when you open internet explorer?
JACUSTOMER-mr3fs8pl- : I dont have Internet explorer. Ony Firefox and chrome. When I try to connect on both a message appears saying. Firefox is already running but not responding the similar for chrome
What version of Windows are you using?
JACUSTOMER-mr3fs8pl- : Windows8
Windows 8 has Internet Explorer built in. Can you find it and open it?
JACUSTOMER-mr3fs8pl- : Difficult as nothiing is working I am contacting you from a tablet
when did this start happening?
JACUSTOMER-mr3fs8pl- : Friday
do you know how to perform a system restore?
JACUSTOMER-mr3fs8pl- : I have done that today and it wouldn't work it said system restore error 0x80070005
do you know how to boot your computer into safe mode?
JACUSTOMER-mr3fs8pl- : Remind me
hold down the windows key and press R
you should get a box to run a program. Type msconfig.exe and press enter
Go to the Boot tab and, in the Boot options section check the box that says "Safe boot". Then, click or tap OK.
You are informed that you need to restart your computer. Click Restart or Exit without restart depending on whether you want to restart now or later.
When the computer restarts, try again to perform a system restore to a date earlier than Friday
JACUSTOMER-mr3fs8pl- : Give me a moment and I will return to you
I cannot stay online chat for long. I can wait for a few minutes otherwise I will have to refer this to another expert
JACUSTOMER-mr3fs8pl- : Remind me how to find restore I forgot
To restore your PC to an earlier point in time
Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter Control Panel in the search box, and tap or click Control Panel.
Enter Recovery in the Control Panel search box, and then tap or click Recovery.
Tap or click Open System Restore, and then follow the instructions.
JACUSTOMER-mr3fs8pl- : Ok it is progressing I will let you know
I will need to switch to offline question and answer mode. Please respond when you are complete with the restore
JACUSTOMER-mr3fs8pl- : Ok
JACUSTOMER-mr3fs8pl- : The restore has not worked. In addition the screen has now changed to black and a windows message covering half the screen appeared headed use safe mode to troubleshoot problems.
JACUSTOMER-mr3fs8pl- : The screen is now in safe mode how do I get out off that
JACUSTOMER-mr3fs8pl- : Joe this is now 25mins I have waited how much longer?