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Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 18332
Experience:  10+ years of work experience.
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Morning my name is ***** ***** set up an email account daughter

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Morning my name is ***** ***** set up an email account for my daughter to store all photos of het from been a baby growing up along with all videos. ive now logged on and there is nothing there? help me please that account had everything???
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
When is the last time you were able to sign into the account? When is the last time you saw all the photos & videos in the account?
Thank you,
Customer: replied 2 years ago.

its obviously it was a Hotmail account and then it changed to outlook which I use to log in now I saw the photos about a year ago?

Microsoft made it a bit confusing when they switched over to from Some people thought that you had to create a new account ending in to continue using their account. This is where the problem comes into play, but it is simple to fix. The simple fix is to log into your account instead of your account.
In your case, simply log out of the account and log in with the account. To do this, simply enter your [email protected] email address into the username field and log in.
Did that bring up your old account?
Customer: replied 2 years ago.

done that and its still empty???

You signed in with the same address as you did one year ago?
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