How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Software
Satisfied Customers: 44615
Experience:  Software Systems Specialist.
Type Your Software Question Here...
Richard is online now

Since installing windows 10 I do not seem to be able to send

This answer was rated:

Since installing windows 10 I do not seem to be able to send email from Outlook .... have I missed a setting
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when it fails to send?
and which version of outlook?
Customer: replied 2 years ago.

Hi richard

Outlook 2013? and I am willing to try the solutio but have no clue as to how to access 'rightclick on the command prompt'


ok, do it this wayPlease click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then you type insfc /scannowPress enterLet it complete and restart the computerAnd tell me if you can then sendI can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and other Software Specialists are ready to help you
Customer: replied 2 years ago.

But where is this 'start' I can see nothing that says start??

Ok, if you do not see it, then press the windows key + X and then click on
Command Prompt (Admin)
That will also allow you to do it Simon.
Customer: replied 2 years ago.

its scanning I will let you know if it works ... Thank you

Thank you Simon
Make sure outlook is closed please
How did you go Simon?