How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin, Network Engineer
Category: Software
Satisfied Customers: 3089
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Type Your Software Question Here...
Martin is online now
This answer was rated:

Since Windows 10 installed - unable to access my

account. Have recently noticed... Show More
account. Have recently noticed my outlook address is now ?
Show Less
Ask Your Own Software Question
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
Do you remember your full email address?
May I start a remote support session so I can troubleshoot the issue directly from your computer and get it working for you now?
Please reply using the box below.
Thank you.From your computer click the following link:
Click Here
Then click Join your session -->
And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.
Customer reply replied 2 years ago.
Screen locked on join session ? This is my phone
Oh right, do you have access to a computer or just your phone? I can only remote into your computer.Also, what phone have you got?
Customer reply replied 2 years ago.
I phone 5c - am looking at computer screen ?
Great, open the browser from your computer and go to the following web address:https://ngmt.screenconnect.comWhen the page loads you should be able to type in a code, let me know if you see this and I will give you the code.
Good work, looks like you clicked onto the first link, connecting!
There you go Valerie!
If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.
And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above followed by Finish as it would be greatly appreciated!
Remember you can continue replying to me until you've got all the information you need.