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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 39924
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have a problem with my emails every time I go to click

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Hi, I have a problem with my emails every time I go to click on a new email in outlook as spam type heading appears ie "New traders wanted " it does not appear on my other outlook email accounts just my business account for some reason, I have run avast and no virus are detected but I just cant get rid of it. Any ideas ?
Thanks James.
Hi,I'm sorry about the issue. Do you mean it shows ""New traders wanted" as your name to the recipients?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
Hi,No it comes up with "New traders wanted " in the incoming subject line as soon as I click on a business email to open.
Yes happy to do a remote support session, but what guarantee do I have of security for my computer if I let you log in ?
Yes, it is secure; you can see everything I do on the screen. Do you have windows xp, vista, or 7, or 8, 10, or mac computer? Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Hi, sorry its windows 10 for pc - thanks
You're welcome. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Still working on issue, thanks.
Viet - Computer Tech and 2 other Software Specialists are ready to help you
I have resolved the email issue via remote support. Per your request, I've also helped showing how to speed up the other Windows 10 computer a bit. If you need help with anything else, please come back any time. Thank you.