How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Software
Satisfied Customers: 43207
Experience:  Software Systems Specialist.
Type Your Software Question Here...
Richard is online now

I have put my details ie email address and Microsoft password

Customer Question

I have put my details ie email address and Microsoft password ***** my new computer and it comes up account created then nothing.
whats wrong please
Submitted: 2 years ago.
Category: Software
Expert:  Quiksilver07070 replied 2 years ago.
Hello and thank you for choosing you trying to Login to the computer? And when you put your Email and Password ***** nothing happens?
Customer: replied 2 years ago.
Yes outlook creates the A/C but will not connect to email on my computer or tablet I am having to use live mail 2012 Which works with the same password ***** the program is not as effective as outlook
Expert:  Quiksilver07070 replied 2 years ago.
Sounds like we need to have a Remote Session, as i think you need to add in more than an email address and password, you have to specify the servers and such too..If we have a Remote Session, i can show you ON YOUR SCREEN, which would be 1000 times better than just telling you.Are you up for this Remote Session?
Customer: replied 2 years ago.
Thanks but I have fixed the problem with a friend
Expert:  Richard replied 2 years ago.
Hi there and welcomeIs there anything else we can assist you with?