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Richard, Software Engineer
Category: Software
Satisfied Customers: 44595
Experience:  Software Systems Specialist.
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Problems with outlook after upgrading to win 10

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problems with outlook after upgrading to win 10
Hi there and welcomeCan you tell me please in which web browser you are accessing outlook with?Thank you
Customer: replied 2 years ago.
I'm not sure
ok, when you click the icon to open it you see the name there. I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 2 years ago.
you meaqn I have to pay 28 extra
It's an additional cost as its an additional service for me to connect and fix it for you.It is Optional else we continue here via messaging.
Customer: replied 2 years ago.
continue messaging
no problem, then I need from you to know which internet browser you are using.It tells you when you open it
Customer: replied 2 years ago.
Microsoft edge
ok, when the other one does not open, what exactly happens? What error do you receive?
Customer: replied 2 years ago.
nothing at all
Sorry I need a more clearer description then nothing.Tell me exactly the steps you take
Customer: replied 2 years ago.
when I sign in there is no response
yes when you sign in with a different account there is?
Customer: replied 2 years ago.
I have two accounts.when I sign in with one I sometimes get access after a long wait. the other one doesn't ever open
Download Google Chrome from my link is an alternative to Microosft EdgeRun Google Chrome and try to sign into your accounts Via Google Chrome.Let me know the results please
Customer: replied 2 years ago.
look this is going nowhere ill take the remote way
ok... or you could do the instructions I provided you instead?
Customer: replied 2 years ago.
no lets get it done
ok, please accept the offer so I can connect
Richard and other Software Specialists are ready to help you
Thank you Can you go to Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 2 years ago.
sorry I screwed up
No problem, try again please.If your getting stuck, tell me on which step
Customer: replied 2 years ago.
ID###-##-#### PW:8665
I am still waiting on your computer to restart and auto connect me.Has it restarted yet?