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Ask Steve Herrod Your Own Question
Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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Cannot access outlook today

Customer Question

cannot access outlook today
Submitted: 1 year ago.
Category: Software
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Sir is this outlook email service or outlook the email application ?

What is the message you get when you try to open Outlook?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?


Note: - Please reply using the box below.

Customer: replied 1 year ago.
I am using Windows 10 and office 16 365.
When trying to access emails I get message The email address you have used to sign in doesn't match email address associated with account.
However following your intervention everything seems to be OK now
Expert:  John replied 1 year ago.

Good to know its working now.Could you please send a test mail to see if its working while sending and receiving.

Let me know the result.


Expert:  Richard replied 1 year ago.

Thank you