How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin, Network Engineer
Category: Software
Satisfied Customers: 3089
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Type Your Software Question Here...
Martin is online now

Was suppose to be accessing my laptop to correct something

This answer was rated:

Richard was suppose to be accessing my laptop to correct something for I
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: Whoops I am only learning the laptop. I sent him the ID and password ***** he needed but havenot heard any since.He was going to remove Outlook from my mail box as I only want to use gmail.I downloaded TeamViewer as he instructed but haven't heard since I sent him the ID and Password
Customer: replied 1 year ago.
I have just log in to TeamViewer and they have given a different password

Hello and welcome.

I don't think Richard is online at the moment, I can do it for you if you like or you can wait for him to come back.

Kind Regards,

Martin and other Software Specialists are ready to help you

Thank you. From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


There you go!

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you could take a moment to write a small review using the button on the top right it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.