Ask a Software Question, Get an Answer ASAP!
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Are you using a web browser like Internet Explorer or Chrome to access your Outlook account? Or are you using an email program like MS Outlook 2013?
Thank you for that information.
Can you please confirm what is your compromised email account? The one you posted,***@******.***, is not existing.
Are you saying that***@******.*** is your email account? Please check and look for traces of your account in your computer. It could be a slight variation from***@******.***,***@******.*** or***@******.***. Please check your history list and cookies to reveal if indeed,***@******.*** is your actual account or not.
Do you still remember the password ***** this account?
Which email account did you get the notification? In your other email account? Or the same***@******.*** account?
Ok. Unfortunately, it appears that your main account,***@******.***, was hacked and then deactivated or deleted by the hacker. That is the only reason why you are no longer able to login to it saying that the account no longer exists.
Your only option to recover the account, if 24 hours have not passed since the account was deleted or deactivated, is to contact a Hotmail Moderator to intervene in the recovery process.
Can I remotely access your computer so that I can directly assist you in contacting a Hotmail moderator?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Yes you can
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=c3817c2e-2438-4ae0-95b8-22f24aec7180
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.