How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 3213
Experience:  12 years in operations at a large law firm supporting both retail and specialty applications.
Type Your Software Question Here...
Byron is online now

I recently did a Restore on Windows10 and lost some Updates

This answer was rated:

I recently did a Restore on Windows10 and lost some Updates and files.I cannot do any Downloads to recover them. Each time I try, I get a popup saying.: This programme cannot start because of missing files; It quotes,C:\Windows\Win sxs\x86-microsoft.Windows.common-controls_6595 b 64144 ccf 1 df_5.82.10586.0_none_811 bc 0006 c 44242b\COMCTL 32.dll.Help.

Hi. My name is***** you for your question and the opportunity to assist.

That error is caused by corruption in the file system.

To repair errors

Right-click the start button and select

Command Prompt (Admin)

A black window will open.


sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times a number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Once Window is back up, right-click on the taskbar and open Task Manager.

Click File>>Run New Task

Put a checkmark in the box labeled: "Create this task with administrative privileges"

In the text area type: powershell and click OK

At the blinking prompt on the blue screen enter: DISM /Online /Cleanup-Image /RestoreHealth

After a few minutes the progress bar will jump to 20% and appear to stall. It is still working.

Once it completes restart the computer and check if the error has been corrected.

Byron and other Software Specialists are ready to help you
Customer: replied 1 year ago.
As an 82 year old, just starting on computing, I will give this a go. Heres hoping

Let me know. After entering the commands and pressing Enter the computer will do the rest of the work.

Let me connect to you.

From your computer, please click the link below (after reading this). On the page that opens after you click the link below, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.