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Hi there and welcome
The emails that are not delivered, do your receive an undeliverable report after 48 hours saying it failed?
ok, then it is being blocked on their end, it will likely be due to their anti spam software. If this was not the case you would be getting back on of these reports.
Have them add your email to their whitelist and this will then allow it to go through
Let me know how you go please.
yes... please allow m a few minutes to type my responses Kevin
ok, and I know this is a bad situation to be.... but they are incorrect here.
The reason is as such
First - People do get the emails so you know it is working
second- if it failed to send, outlook would tell you this via the unable to send message
Third - if it never reached them, you would get an undelivered report, it is one of the failsafes built into email.
Make a new account here as a test and send them an email. I made it from Gmail to avoid any outlook wide blocks they have
I understand Kevin, but the issue lies on their system, it is not on your account or anything in your control.
this is not a cop out, it is the reality of the situation...
I very much doubt capacity is an issue, at the worst there would be a delay in them being received, but not receiving them at all, without a failure notice, indicates a spam block on their side or system issues which is why it's best to try with a different email account. Outside of this there is nothing directly you can do
all with outlook?
can you tell me what you mean with
"Problem is when they send them back if they do receive they send to all different accounts."
ok, you can forward them all to one account to avoid that issue.
But it looks like they are blocking the free domains such as outlook, gmail ect.
Your best bet is to purchase a domain from a company such as Godaddy
Get a package with email hosting so you can create an email address under your own domain.
This way if they are blocking based on the free email services, this will get by.
If this is also being blocked, then you just need to keep creating new email addresses, or force them to add your address to their white list company wide as it is their spam service that is stopping it. But nearly all services will not block on an actual proper domain name as opposed to the free ones.
only that the issue is within their system Kevin, I know this 100%, and you need to make them aware of this. Any IT department that is worth their salt would know this and all it takes it a whitelisting of your email address in their spam system to avoid the problem. It is a 10 seconds job, but then again, a lot of these departments are just not helpful which is why I think its best to go with the custom domain if you really want to get around this.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
thank you Kevin, was a pleasure working with you.