How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Software Question Here...
Bryan is online now

Suspect email scam on our address. Can you run a scan. Thank

This answer was rated:

Suspect email scam on our address. Can you run a scan. Thank you.

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Did this happen with your email address? If so, are you able to log on to that email account now?

Customer: replied 5 months ago.
I'm able to log on to it.

OK, who's your email provider, e.g. Gmail, Yahoo, etc? Did they access your email account and send out bogus emails to your contacts? Any other issue?

Customer: replied 5 months ago.

Can I connect to your screen and check the account now?

Customer: replied 5 months ago.

OK, please open up the following address on your COMPUTER:
Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

You seem to have declined to join the remote session by mistake, when prompted at your screen. If that was the case, please run the remote link one more time:

Bryan and other Software Specialists are ready to help you