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Hi there and welcome
Can you tell me which email program you are using?
And what is the error you get when you try to send the email?
Please let me know
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Ok, click this link
Click I agree and run the file that downloads please