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Hi there and welcome
When it rejects your credentials, what is the exact error it gives you?
Please let me know
Have you ever used this amazon account before?
Can you tell me the email address you use for your account please
An email was sent to that address with a link to reset the password.
Reset the password ***** then use that address and the new password ***** your Kindle.
Let me know please how you go
No.. it was the link to reset the password..
Do you wish for me to connect to your computer and do this for you?
No it is just once off, please accept the offer I made so I can connect.
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, we will try another way, are you on a windows or mac computer?
Click this link, please
Click I agree and run the file that downloads.