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Ask Steve Herrod Your Own Question
Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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I have a ts5150 canon and i went online to download the

Customer Question

I have a ts5150 canon and i went online to download the software , whislt downloading it got far as 12/14 and it just stayed there for two hrs didnt move fowward. I have a windows 10 lenova laptop which i just brought so i have nothing on the laptop can please help me thxs
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you stock in downloading or copying the software from the manufacturer's website?
  2. Or are you stuck in actually installing the downloaded software?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Customer: replied 4 months ago.
its gets stuck jn downloading for manufacturers website
Expert:  Jess M. replied 4 months ago.

Please try to close or cancel the download. After that, try to download again.