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Could you provide the complete model number please?
Your TV is still listed on the BBC iPlayer certified devices list so it should work as far as I can tell:
However, I see that others have experienced a similar issue:
The most interesting part of this thread which fixed the issue for at least one user is:
'Many thanks for this. First of all the Software Update was in faded print, then it said it was not available. I tried the "reset" but it said it was already working. So I went back into the Menu again and saw "Alternative Software" which I had not noticed before. I clicked to update that and the TV turned off and on again and would you believe I was able to get BBC iPlayer.'
So I think that would be worth a try.
I hope that helps, Best Regards,
Do you require any further assistance?
If not, I hope my answer was helpful and if so a positive star rating would be much appreciated.