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Ameen Khan
Ameen Khan,
Category: Software
Satisfied Customers: 10973
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My mobile security has expired. Not allowing me to renew.

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My mobile security has expired. Not allowing me to renew. Unable to access my account
JA: Just to clarify, what device or product are you trying to access?
Customer: Norton mobile security
JA: When could you last open your Norton software?
Customer: Last week
JA: Did you recently update your software or Operating System (OS)?
Customer: No
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No

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Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

You should renew directly from their website rather than the software, here is the link to renew - https://ca.norton.com/renewal

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I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 14 days ago.
My mobile security has stopped working. Still unable to access my account

Correct, you need to renew it from a computer- here is the link to renew - https://ca.norton.com/renewal

Customer: replied 14 days ago.
Why should i pay you £22. Can i not uninstall and then download

Ignore the remote offer and follow my suggestion above.

Customer: replied 14 days ago.
Cant connect through your link ss i can not sign in
Customer: replied 14 days ago.
I am signing off now. Will continue tomorrow. No more phone messages please

you need to renew it from a computer- here is the link to renew - https://ca.norton.com/renewal

Ameen Khan and 3 other Software Specialists are ready to help you