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Hi Rei here, I don't have access to your account details or charges, but customer service would be glad to help you with that. For billing concerns, please contact customer service at https://www.justanswer.com/help/contact-us
On that same link, you can request cancellation of subscription. Thank you.
I understand, I will escalate this to our customer service, I may not be able to reply to you after. Thank you.