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Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Software
Satisfied Customers: 3514
Experience:  Microsoft Certified Professional
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You helped last week and somehow I have found myself with a

Customer Question

You helped last week and somehow I have found myself with a membership which I did not agree to. I understood it to be a one off trial period of seven days. How do I stop these payments being taken out of my account?
Submitted: 5 days ago.
Category: Software
Expert:  Rei Guimmayen replied 5 days ago.

Hi Rei here, I don't have access to your account details or charges, but customer service would be glad to help you with that. For billing concerns, please contact customer service at

On that same link, you can request cancellation of subscription. Thank you.

Customer: replied 5 days ago.
Reid I can't do that as they are asking for a password ***** I haven'the signed up with them so obviously don'the have one.
Expert:  Rei Guimmayen replied 5 days ago.

I understand, I will escalate this to our customer service, I may not be able to reply to you after. Thank you.