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Anikesh G
Anikesh G, Computer Expert
Category: Software
Satisfied Customers: 2563
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Unable to use web browser. Message says servers security

Customer Question

Unable to use web browser. Message says servers security certificate is out of date
JA: What's the brand and model of your product?
Customer: lg
JA: What have you tried so far with your LG product?
Customer: Setting time
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Software
Expert:  Anikesh G replied 9 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Customer: replied 9 days ago.
Still waiting . Are you struggling .
Customer: replied 9 days ago.
If you are unable to help, please cancel and refund 5.00
Customer: replied 9 days ago.
I do not wNt you to secu ly connect
Expert:  Anikesh G replied 9 days ago.

We offer additional services at an additional cost for complex problems such as installation. You may ignore the automated pop-up message that you see on your screen. It is completely optional.

We can continue via chat without any additional charges.

Expert:  Anikesh G replied 9 days ago.

Please follow the below steps to get rid of this issue:-

Renewing a Certificate:

1. Producing a New CSR (Certificate Signing Request) Code

This can be obtained from your hosting control panel (the platform where your SSL is based) or by contacting your hosting provider.

2. Selecting an SSL Certificate

Just as you did when you first acquired your security certificate, you will select a certificate you feel is right for you and your site. There are various certificates that carry different validation levels.

Let me know how that goes, please.

Customer: replied 9 days ago.
Thanks for trying. This is all beyond my capabilitiesplease cancel my trial
Expert:  Anikesh G replied 9 days ago.

For better understanding, please use the below link and follow the instructions to get this issue fixed:-

https://www.youtube.com/watch?v=hRYKdzXYzMY

Let me know how that goes, please.

Customer: replied 9 days ago.
Please confirm cancellation of triak
Expert:  Anikesh G replied 9 days ago.

Please connect with our support team for any account-related queries.

Link to connect with the support team - http://www.justanswer.com/help