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Please follow the below steps to get rid of this issue:-
Renewing a Certificate:
1. Producing a New CSR (Certificate Signing Request) Code
This can be obtained from your hosting control panel (the platform where your SSL is based) or by contacting your hosting provider.
2. Selecting an SSL Certificate
Just as you did when you first acquired your security certificate, you will select a certificate you feel is right for you and your site. There are various certificates that carry different validation levels.
Let me know how that goes, please.
For better understanding, please use the below link and follow the instructions to get this issue fixed:-
Please connect with our support team for any account-related queries.
Link to connect with the support team - http://www.justanswer.com/help