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Can I see a screenshot showing what the original symptom looks like from your side?
As no further input was gathered against my last clarifying question, I now provide a general answer based on the given description and common situations.
https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201889540
Even if you have paid or ordered something, you can cancel it and get refunded as well. See below the official instruction.
https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201976060