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Benjie
Benjie, Software
Category: Software
Satisfied Customers: 14441
Experience:  Computer and IT Support Engineer
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I am sooo frustrated trying to set up my MACAFEE, I have

Customer Question

I am sooo frustrated trying to set up my MACAFEE, I have sent the money and I have received a receipt. I do not know what I'm supposed to do, I'm having trouble with the password. please help me before I stop the MACAFEE and ask for a refund.
JA: Which software or app can I help with?
Customer: I have no idea
JA: What have you tried so far with your software?
Customer: I have reached the page which needs to have my email and password
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: BTINTERNET
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have no idea this is causing me no end of stress
Submitted: 21 days ago.
Category: Software
Benjie
Expert:  Benjie replied 21 days ago.

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

May I know What exactly the account are you having trouble accessing?

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Customer: replied 21 days ago.
I want to have somebody putting my password ***** I have tries and tried to do it with no avail, I'm so frustrated with it all
Expert:  Benjie replied 21 days ago.

Do you mean you forgot your Mcafee Password?

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Customer: replied 21 days ago.
I cannot afford that I,ve paid enough already
Customer: replied 21 days ago.
You've not replied so I take it nobody can help me
Expert:  Benjie replied 21 days ago.

Thank you for the information provided. I understand that you have a problem with Mcafee right now. This is not the experience we want you to have. Let me do my best to help you.

If you’ve forgotten your password, follow these steps to reset it:

  1. Go to home.mcafee.com.
  2. Hover your cursor over My Account.
  3. Click My Account.
  4. Under the Log In button:
    • Click Forgot Your Password?
  5. Type your registered email address.
  6. Click Send Email.
  7. Check your inbox for an email with the subject: Reset your McAfee password.
  8. Click the link in this email to reset your password.

You may also refer this link: https://service.mcafee.com/?articleId=TS102157&page=shell&shell=article-view

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Expert:  Benjie replied 21 days ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help.

In case you missed my last response, I want to provide it to you again. You can always ask a follow-up question:

If you’ve forgotten your password, follow these steps to reset it:

  1. Go to home.mcafee.com.
  2. Hover your cursor over My Account.
  3. Click My Account.
  4. Under the Log In button:
    • Click Forgot Your Password?
  5. Type your registered email address.
  6. Click Send Email.
  7. Check your inbox for an email with the subject: Reset your McAfee password.
  8. Click the link in this email to reset your password.


You may also refer this link: https://service.mcafee.com/?articleId=TS102157&page=shell&shell=article-view

Thank you again for visiting JustAnswer, Please let me know if you have any follow up questions or if anything in this answer was unclear, and I will be happy to help.

If you are not satisfied, we can go back-and-forth until you have the answer you need.

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Customer: replied 21 days ago.
I cannot afford to pay £22 for you to guide me through this thing so I'll leave it for now because it has made me ill,
Customer: replied 21 days ago.
Thankyou for your efforts but I really do feel ill hence I'll not be able to go through it again.
Expert:  Benjie replied 21 days ago.
nbsp;We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help.

-------------------------------------------

In case you missed my last response, I want to provide it to you again. You can always ask a follow-up question:

If you’ve forgotten your password, follow these steps to reset it:

  1. Go to home.mcafee.com.
  2. Hover your cursor over My Account.
  3. Click My Account.
  4. Under the Log In button:
    • Click Forgot Your Password?
  5. Type your registered email address.
  6. Click Send Email.
  7. Check your inbox for an email with the subject: Reset your McAfee password.
  8. Click the link in this email to reset your password.

You may also refer this link: https://service.mcafee.com/?articleId=TS102157&page=shell&shell=article-view

Thank you again for visiting JustAnswer, Please let me know if you have any follow-up questions or if anything in this answer was unclear, and I will be happy to help.

If you are not satisfied, we can go back and forth until you have the answer you need.

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Customer: replied 21 days ago.
JUST TO CONFIRM I AM UNABLE TO PAY DUE TO A LACK OF FUNDS
Expert:  Benjie replied 20 days ago.

No worries. What I could suggest you do is,

  1. Go to home.mcafee.com.
  2. Hover your cursor over My Account.
  3. Click My Account.
  4. Under the Log In button:
    • Click Forgot Your Password?
  5. Type your registered email address.
  6. Click Send Email.
  7. Check your inbox for an email with the subject: Reset your McAfee password.
  8. Click the link in this email to reset your password.

You may also refer this link: https://service.mcafee.com/?articleId=TS102157&page=shell&shell=article-view

Ask Your Own Software Question