Apparently i need to renew i 60 + oyster card. i have never

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I am sorry to hear about the issue you are facing. Hopefully, we can get this resolved quickly.

If you're 60 or over and live in a London borough, you can get a 60+ London Oyster photocard until you're eligible for a Freedom Pass.

How to apply

You apply online for a 60+ London Oyster photocard from two weeks before your 60th birthday.

Link: https://photocard.tfl.gov.uk/tfl/showLogon.do

You need to provide:

• Active email address
• Details from your valid, machine-readable passport or your valid UK driving licence (full or provisional)
• A colour image of your valid, machine-readable passport. This must be in .png or .jpg format and be less than 6MB. The image must show your photo, personal details and passport number
• Digital photo of you which must be a .jpg, .bmp or .gif file and be less than 6MB
• Debit or credit card registered at your address to confirm you live in a London borough and pay £20

I hope this helps you. Let me know if you need further assistance.

Thanks!