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Hello, my name is***** the technician assigned to your question about your spotify, lets get started! I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
did you update the network card driver?
no vpn software running?
click this link on the pc to remotely connect:https://join.zoho.eu/3521159329
how are you going?
yes of course,
open this new zoho link on the pc:https://join.zoho.eu/7241194330
we are connected
Try powering off the router, pull the power cable out of the router, wait for 1 minute, then put the power cable back in. After this try again.
I will be standing by.