I have just received an e mail from you saying someone is

Thank you for contacting JustAnswer, my name is***** allow me a moment to review your previous chat conversation. I'll be happy to assist you further.

I’m sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll work on finding a solution.

I understand that you have received a notification that someone has accessed your account. Please do not worry, I will assist you further. I am unable to identify which account you are referring to. Could you please specify which account you are referring to? Is it an email account, a social networking account, or a financial account such as PayPal?

Thanks for the reply. 

Could you please specify which account you are referring to? Is it an email account, a social networking account, or a financial account such as PayPal?

Have you received an email from Amazon stating that someone has accessed your account?

Please be aware that there are so many scams taking place on the internet in which hackers pretend to be Amazon.

Before responding to the email, please verify that it is coming from Amazon

A real Amazon email would be sent from an email address ending in "@amazon.com". If the return address appears like "*****@******.***" or "*****@******.***", or contains the name of another Internet Service Provider (ISP), it is a fake. Check the email header information, to determine whether the "received from", "reply to", and "return path" come from "@amazon.com".

Amazon Newer asks for the following information

• Your bank account information, credit card number, PIN, or credit card security code (including updates to any of the above).
• Grammar and typographical errors: Many phishers send email messages that they translate from other languages or do not proofread.
• Information that allows us to identify you, such as your mother's maiden name, your place of birth, etc.
• Your Amazon account password.

I understand that you wish to speak with someone. Don't worry, I am happy to assist you. To request a callback from Amazon, please click the link below.

https://www.amazon.co.uk/gp/aw/contact-us
In the meantime, please refer to the instructions at the below link on how to determine whether an email is from Amazon

Thanks for getting back. Will you send a screenshot of the email so I can get a better idea of what's going wrong?

You can click on "+" symbol, paper clip icon or the link "add file" to upload a file here, depending about what device you are using to chat to me. You can also feel free to upload your file to online storage online, and then share a download link here.

When you click the below-mentioned link, what happens exactly?

https://www.amazon.com/gp/your-account/order-history

Please carefully read the instructions on the screen. It may ask you to enter a recovery code, which will be sent to your email address. Please enter the code in order to proceed.

I am unable to understand what the options on your screen are without a screenshot.

I would appreciate it if you could let me know when you are available to continue the troubleshooting process. Thank you