I have inadvertently 'trashed' the format for producing a

Hello! Welcome to JustAnswer.com, an independent Q&A site. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble with Microsoft word settings. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To better understand the situation and to help you in a much better way, I'd like to confirm the following things:

• Is this a MAC or a Windows computer?

May I know if you are still connected with me?

Hi, without the information requested in my previous response, I can only give you a general answer, but I hope this helps. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.

If you are facing the issue on your Windows computer, please follow the below instructions to change the word document size settings.

To change the document size to A4:

• Click on Page Layout on the top ribbon of the Word program.
• Click on Size.
• Then click on A4

To change the page orientation:

• Click on Page Layout on the top ribbon of the Word program.
• Page Setup prompt will pop up.
• In the Page Setup box, under Orientation, click on Portrait or Landscape.
• Click on Apply to box.

Let me help you with it. Please explain to me the issue with more detail.

May I know the exact setting you are referring to? How exactly it was and how it is now?

I am here to help you. Please click on the Page Layout on top of the word program and let me know once the page setup dialog opens.

You can minimize this chat window and open the Word program.

If not I can remotely access the computer and fix the issue for you and there is a charge of $20 for secure remote assistance.

Let me know once done.

There will be a minus (-) sign at the top left corner of the browser. You can click on that to minimize the chat window.

Now, you can open the Word program on your computer, and click on the Page Layout option on top of the word program. Let me know once done.

Do you see Margins, Orientation, Size on top?

Click on Orientation and select Portrait.

Do you see page setup under Margins, Orientation, Size on top?

Please click on it. Once done, the page setup dialog will open.

In that pop up, under margins, select Portrait and click on paper, under Paper size, click on the drop-down and select A4.

Once done, click on OK. Close the word program and open it again, and you are good to go.

It will be there at the bottom right corner of the Page Setup dialog box.

You are welcome. You can just close the Word document, open it again and check if everything is okay now and let me know once done.

Thank you.

You are welcome. You can minimize the chat and check if everything works fine and let me know once done.

Please let me know if you have any follow-up questions. I will be happy to assist you further.