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Hi thereAccording to spanish consumer protecction law, all contracts signed out of the office of the company, and all consumers, has the rigts to get 30 days cool period to avoid the contract. The 30 days period begins when they can probe you have got the contract and they give you 30 days to avoid itI know they never respect the consumers rigtsin Spain, so, as soon as you threat them with contract a local attorney to defend you I supposed they will your money backYou also could denounce them to the consumer protetction office in Tenerife in order they get a fine.But threat them to contract a local attorney if they do not give your 500 euros money backPlease ask if you need more help
Link to the law in english
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