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Hi I am one of the experts. If this is the error then on your next VAT return, just please add this missed zero rated transaction to solve the issue. If it is zero or no vat then this will not have impact on VAT payable or refund figure. But at least you will declare such transaction also without vat for the record.
Hope I have answered your question?
Yes if you have reimbursed them and they have give you VAT receipts then put them into VAT return.
Please do me one favor now that accept answer if happy.