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Hi. My name is*****'m looking at your question now and will post my answer or ask for more information here in a short while.
Is the company in liquidation or has it been dissolved? When did the shares become worthless?
Do you complete annual tax returns? Did you claim income tax relief for the original investment?
You need to wait for the 2020 tax return to be issued along with the 2019/20 SA108 capital gains pages. The 2018/19 SA108 capital gains pages are here along with guidance notes here. The section you will complete is labelled "Unlisted shares and securities". You can claim income tax relief for 2019/20 or 2018/19 or a combination of the two. If you claimed tax relief for the original investment you need to reduce the loss by the amount of the tax relief you had. Set out how you arrived at the loss in the notes space at the end of the SA108 pages.
If you don't complete tax returns you will need to make the loss claim in writing.
I hope this helps but let me know if you have any further questions.
1 The company was dissolved in 2019/20.
2 I have used £0 in that box many times. Try leaving it blank.
3 You can make an income tax relief claim for up to 5 years after the first 31 January following the original investment. You should have been given an EIS3 certificate with the company tax details on it after you invested.