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Then the further deductions must be challenged. In the long term it will all come out in the wash when you client self assesses.
Unless authorised by HMRC deductions over the usual 20% appear suspect.
Sorry, I do not do telephone calls any more, they are no longer cost effective. The charge on your account will not crystalise until I tell Just Answer that it has been successfully completed which I shall not be doing.
Well, I have advised Just Answer that the telephone contact was not made. You will have to take the problem up with Just Answer Administration.