Join the 9 million people who found a smarter way to get Expert help

Recent Hob questions

I have a Cannon (Hotpoint) CH60GPCF gas cooker. Everything

I have a Cannon (Hotpoint) CH60GPCF gas cooker. Everything works fine but when the main oven is turned on it lights ok but the ignition continues to click, not only in the over but on the four hob jets plus the top oven and the grill as well as the main oven. All the other parts of the cooker function normally. Is this an easy fix?JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?Customer: It's about 6 years old and its a Connon by Hotpoint CH 60GPCF model - all gas with heavy duty pan supports in cream, serial number 2020 16512JA: Do you plan on doing the work yourself?Customer: If possible, yes.JA: Anything else we should know to help you best?Customer: No.

Read more

3,160 satisfied customers
We have a Neff Extractor fan unit, for which the fan works

We have a Neff Extractor fan unit, for which the fan works ok, but the lights do not. We cannot see a part No. on the unit. How do we change the bulbsJA: Did you double-check the thermostat? And what about the unit's filters?Customer: It is a stand alone extractor, mounted separately above the hob. No thermostatJA: Do you plan on doing the work yourself?Customer: If I can remove the bulbs, yes, but they are not easy to get toJA: Anything else we should know to help you best?Customer: I do not believe so

Read more

Tamar D

Mechanic II

Vocational, Technical or Trade School

1,354 satisfied customers
I have an Electrolux eki6761aew oven that won't turn on at

I have an Electrolux eki6761aew oven that won't turn on at all and just gives either F17 or F18 fault code within 30 secs on turning anything on.JA: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?Customer: EKI6761AEW may 2014 is on back panelJA: Do you plan on doing the work yourself?Customer: Depends what the problem is.JA: Anything else we should know to help you best?Customer: I think the hob unit isn't working at all. On pressing any button all that happens is it looks like leds are flashing under the control panel

Read more

3,156 satisfied customers
Have a hotpoint induction hob since January and only

Hi. Have a hotpoint induction hob since January and only yesterday noticed a stain on front left. Hadn't noticed beforeūüėē. Had been using ‚ÄėP' setting in last few days. Cannot remove.JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?Customer: Will have to check exact model. It was installed in December in new-build and I moved in in late JanuaryJA: Do you plan on doing the work yourself?Customer: Well I would give it a go if I had some idea of any cleaner safe to use. So far have just used soft microfibre cloth after non-abrasive spongeJA: Anything else we should know to help you best?Customer: No

Read more

Tamar D

Mechanic II

Vocational, Technical or Trade School

1,354 satisfied customers
We have a ZANUSSI ZCE8021AX and have just replaced 2 burners

We have a ZANUSSI ZCE8021AX and have just replaced 2 burners in the ceramic hob (both front)JA: I'll do all I can to help. How long have you been dealing with this?Customer: Now when we turn the cooker back on, both new burners com on full although off at the switches, and no movement of switches changes thisJA: Do you plan on doing the work yourself?Customer: The work is already done (by us)JA: Anything else we should know to help you best?Customer: I don't think so

Read more

Gavin

Whitegoods Engineer

Electrical Installation Level 3

902 satisfied customers
I have a freestanding rangemaster cooker induction hob 110.

I have a freestanding rangemaster cooker induction hob 110. What strength fuse do I need for it please?JA: I'll do all I can to help. How long have you been dealing with this?Customer: Not long we just had it delivered and we need to book an installation but we have to make sure our electrics are ok first.JA: Do you plan on doing the work yourself?Customer: No not at all. We have to get someone qualifiedJA: Anything else we should know to help you best?Customer: I can't think of anything other than I had a Britannia built in and two separate indication hobs for 20 years and they worked fine

Read more

md20/20

Appliance Technician

Bachelor's Degree

118,786 satisfied customers
Assistant: How can I help? I have a hotpoint HUi611, I am

HiAssistant: Hi. How can I help?Customer: I have a hotpoint HUi611, I am getting a flashing "F" on the four hobsAssistant: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?Customer: Hi Ultima ? And it's about 2 years oldAssistant: Do you plan on doing the work yourself?Customer: If possibleAssistant: Anything else we should know to help you best?Customer: Dont think so

Read more

3,156 satisfied customers
I have a stoves gas cooker, which all works except the

I have a stoves gas cooker, which all works except the grill. It is sparking, and see a small flame, but it does not light.JA: I'll do all I can to help. How long have you been dealing with this?Customer: For a few weeks nowJA: Do you plan on doing the work yourself?Customer: I have been told must be done by gas safe engineer, but not certainJA: Anything else we should know to help you best?Customer: no, as the rest of the cooker works fine, both ovens and all hobsJA: What's the make and model of your oven? And can you guesstimate how old it is?Customer: Its Stoves Newhone SI550DOm Model number 05054114. I have has it about 18mths as purchased off a friend

Read more

I have a Whirlpool AKM 613 hob - I think a fuse has on the

Hi, I have a Whirlpool AKM 613 hob - I think a fuse has blown on the internal part of the extractor fan. But I can't locate where the fuse is. Can you advise?JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?Customer: It is 12 years old - and its an AKM613JA: Do you plan on doing the work yourself?Customer: If it's just changing a fuse then yes, I plan to do it myself. Anything more complex and I'll get an expert inJA: Anything else we should know to help you best?Customer: Just that it occurred when I went to switch on the light about the hob - it reacted like a fuse was blown. The same panel controls the extractor fan and it stopped working also.

Read more

Travis W

Owner

74 satisfied customers
View more appliance questions
In The News