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I work with an elderly lady, who is paying hundreds of

I work with an elderly lady, who is paying hundreds of pounds to heating engineers to try to stop her boiler groaning. It's so bad she'd having complaints from neighbours. Noone seems able to find the issue and I hate seeing her paying for work that isn't solving the issue. Its an Ideal combi boiler just out of 5 year guarantee - can you advise please?JA: Did you double-check the thermostat's settings? And what about the filters?Customer: all of that has apparently been checked, as has the flueJA: Do you plan on doing the work yourself?Customer: No, I'm just trying to get advice on who to go toJA: Anything else we should know to help you best?Customer: not that I can think of at the moment

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8,100 satisfied customers
I have a Worcester Greenstar camray utility system 25/32 oil

I have a Worcester Greenstar camray utility system 25/32 oil burning boiler. The radiators downstairs are working fine after I bled them. The radiator and bathroon towel rail upstairs are not heating up at all. I have tried bleeding them but after a while there seems to be no air coming out and no water either. I has been suggested to me that the water pressure in the system may be too low to get the water upstairs. That radiator and towel rail have worked OK in the past. Is there a simple way to increase the wter pressure in the system? Thanks.JA: Did you double-check the thermostat's settings? And what about the filters?Customer: Yes the thermostat I have turned right up and the downstairs radiators heat up OK. Nor sure what you mean about filters.JA: Do you plan on doing the work yourself?Customer: If it is easy as our local plumber cannot get round to it until 2nd April and the bedroom which we use has been very cold. If it is complicated I will have to use an electric heater until the plumber can get to it.JA: Anything else we should know to help you best?Customer: I had 2 radiators replaced just before Christmas and the problem has occurred sinec then. They are working fine.

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Andrew Smith

General Manager

Vocational, Technical or Trade Scho

6,200 satisfied customers
Where is the reset button onep15ur 3kw water heater, ariston

where is the reset button onep15ur 3kw water heaterJA: Just to clarify, what's the make and model of the appliance? And has it done this before?Customer: ariston ep15ur 3kw unvented w heaterJA: Do you plan on doing the work yourself?Customer: just need to reset I am retired plumberJA: Anything else we should know to help you best?Customer: if it can reset iam ok if not ill get installer

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Airheatman

Heating & Air Conditioning Contractor

6 years college

16,772 satisfied customers
I gained a private customer which I went to there rental

Hi, so I gained a private customer which I went to there rental house today to fit new TRVs on all rads and lockshields. I done a power flush and once completed I turned on the boiler and the flow pipe is roasting. However it is not returning. I bled the system as I done a full drain down. I turned off all the rads and only left one on and it came on! However only a few came on the rest remained cold I couldn't find anymore air in the radiators what can I do?Assistant: Did you double-check the thermostat's settings? And what about the filters?Customer: There is a magnaclean and it's all clear. The thermostats are fineAssistant: Do you plan on doing the work yourself?Customer: I've already done the workAssistant: Anything else we should know to help you best?Customer: Well a friend done it

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Andrew Smith

General Manager

Vocational, Technical or Trade Scho

6,200 satisfied customers
My Flexcom 24hx boiler makes a pulsating fluty noise at the

Hi, my Flexcom 24hx boiler makes a pulsating fluty noise at the flue which is causing irritation to our neighbours. Is there anything I can do to stop this?

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Andrew Smith

General Manager

Vocational, Technical or Trade Scho

6,200 satisfied customers
I'm not sure you can really. I'm trying to help a friend who

Hi. I'm not sure you can really. I'm trying to help a friend who owns a hotel with her health and safety (we are in Greece). She had an audit which says "Boilers shouldn´t be directly connected to guest rooms. Means to prevent possibleincidents should be taken". I'm not sure what they mean by connected. Do they just mean adjoining do you think or with say a door ir window between the two? Probably not your area but you never know :) Thank you. JaneJA: I'll do all I can to help. How long have you been dealing with this?Customer: Only just started looking at it today. I used to do H & S for a tour operator so do know what I'm doing but things change (especially when people die) so I'm not sure about the word connected. I would ask for CO detectors in the boiler room and the guest bedrooms but not sure if this is what they mean.JA: Do you plan on doing the work yourself?Customer: No. I will just advise her what she needs to get done.JA: Anything else we should know to help you best?Customer: Not really. I will ask them to put a fire door on the boiler room but if they have that and detection I would think that would be sufficient

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md20/20

Appliance Technician

Bachelor's Degree

111,020 satisfied customers
My wall fell down where my thermostat was so needed to put

Hi my wall fell down where my thermostat was so needed to put new wall up and rewrite the thermostat back up I've put it in but now my heating won't turn off even though it not switched on not sure if we have the wires in the right placeAssistant: Did you double-check the thermostat's settings? And what about the filters?Customer: All fine I think it's to do with the wiring we may be not put them in the right place and can't find diagram of where they are meant to beAssistant: Do you plan on doing the work yourself?Customer: We have already done itAssistant: Anything else we should know to help you best?Customer: No

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JACUSTOMER-4sr8huev-

Whitegoods Engineer

Electrical Installation Level 3

764 satisfied customers
I have a remeha 28c Eco avant boiler and it is coming up

Hi I have a remeha 28c Eco avant boiler and it is coming up with an E4 code have had boiler engineers to try to sort it out but nobody has a clue what it means.have to keep resetting every time we need hot water.any ideas please?JA: How long has this been going on? And how severe is the problem?Customer: Since before xmasJA: Do you plan on doing the work yourself?Customer: No have a friend gas registeredJA: Anything else we should know to help you best?Customer: No.

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2,692 satisfied customers
We have an ariston micro genus ll 28 mffi ,the problem is we

Hi we have an ariston micro genus ll 28 mffi ,the problem is we can only have hot water when the central heating is switched on .when the central heating is switched off the water is only luke warm. Can you helpJA: Did you double-check the thermostat's settings? And what about the filters?Customer: I am not a central heating engineer, There is no thermostat outside of the boiler, which filters are you refering to?JA: Do you plan on doing the work yourself?Customer: No my son is a qualified comercial gas engineer he will carry out the work,I was hoping for some idea of what could be wrongJA: Anything else we should know to help you best?Customer: The boiler is about 12 years old.if the repair is expensive we willlook to replace the boiler

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Andrew Smith

General Manager

Vocational, Technical or Trade Scho

6,200 satisfied customers
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