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I had a Bold 9780 but screen has just crashed.I have a 'new'

I had a Bold 9780 but screen has just crashed.I have a 'new' Q5 smart phone but unused since 2014 and wish to use it now.However Q5 asks for my password.I used the Bold 9780 password ***** Q5 does not recognise it. "Forget password" switches me to security which asks for 'Hilary's name' (my wife is Hilary). I've tried several options for 'Hilary's name' but none are recognised. I've used 8 out of the10 options. How can I get my Q5 to work.Thanks.

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Richard

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IT Manager, Consultant

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I am unable to connect to my wifi. I missed an update

i am unable to connect to my wifi. I missed an update earlier this year but now i cannot get my wifi working on my kindle to get the update.

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Richard

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IT Manager, Consultant

76,394 satisfied customers
1. Had a Orange monthly contract sim only deal in January

1. Had a Orange monthly contract sim only deal in January 2016.2. I was using it on a samsung S6 in UK.3. I asked my friend to buy a new phone from india as Samsung J7 dual sim, was not available in Uk4. Once I got the new phone I started using new samsung J7 with my old sim.5. I had difficulty in getting internet setting activated on J7 as it had Indian bandwidth and Called Customer service on 6th Feb 20166. They changed the setting for me and internet started working7. Since all my data was in my old phone samsung S6, I used an app to transfer the data from samsung S6 to samsung J7 in Feb 20168. Mostly all my apps got transfered but somehow not my messages and content inside the apps.9. Why was this? Is it normal or exception?

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
My Samsung Galaxy A3 (6) won't charge, I know the charger

My Samsung Galaxy A3 (6) won't charge, I know the charger works ok as it will charge another Samsung phone we have.cany you helpJohn Mepham.

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
My iPhone 5s has gone wrong, won't turn on just has apple

My iPhone 5s has gone wrong, won't turn on just has apple sign showing, I've tried pushing both buttons 2geather & it's still not working

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
I'm trying to get my gmail.com messages onto my mobile so

Hi, I'm trying to get my gmail.com messages onto my mobile so that I won't have to bring my laptop with me.How do I go about it? It has an @Email icon on the phone and it only comes up with Google. Can I change that?RegardsMarian

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
The phone was given to me by my son. As a geriatric 79 years

The phone was given to me by my son. As a geriatric 79 years old. I'm having difficulty persuading it to work.Assistant: How old is the phone?Customer: the phone is an i phone 4Assistant: How long has this been going on? What troubleshooting have you tried?Customer: I have visited 3 different shops to ask them for help. They tell me they can't help because they needed an akce codeAssistant: Anything else you want the phone expert to know before I connect you?Customer: how do I find an access code.

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
I deleted an e mail account I do not use and now I have lost

I deleted an e mail account I do not use and now I have lost all my contacts on my Nokia lumina 830 with windows 10. I don't remember the account name

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
I have a Nokia Lumia 610 for which I have got a new SIM card

I have a Nokia Lumia 610 for which I have got a new SIM card from my provider Talktalk. How do I get the PIN Number to activate the phone. I understand that Microsoft has bought over Nokia. Thank youPat Vigneswaren

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Richard

IT Manager

IT Manager, Consultant

76,394 satisfied customers
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