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Hello my name is ***** ***** I will help you with this.
Have you appealed the decision at all?
Ok. Have you appealed to POPLA yet?
Ok, you should appeal to POPLA:
They are an independent appeals service, if the Company is a member.
Even if you lose there, you can take it to the small claims Court and a Judge can decide.
But based on what you have said, you have an arguable case.
Can I clarify anything for you about this today please?
If not I would appreciate a 5 star rating for my answer. Thanks!