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Am sorry to hear about the situation.
Given you are entitled to a service performed with reasonable care and skill I suggest you remind the insurance of your rights under the consumers rights act 2015.
Then notify them to provide a copy of the engineer report ASAP
Documents used to value your vehicle too.
Do you understand what I have stated if yes I will proceed to the next step
Section 49 is the relevant part please see below
I suggest you file a complaint with the complaints department on the basis of poor service given. Further I suggest you request their final position in writing if they refuse to consider your position. Once you receive the letter I suggest you consider filling a complaint with the financial ombudsman who can step in to resolve such dispute
I hope I have clarified the position if not please let me know.
However if I have clarified the position please before you leave JA today please rate the assistance provided by clicking on the 5 stars button at the top of your screen as this will help improve the service given in future
In the event you do receive the engineer report do you know what you intend to do with it?
I suggest you review carefully and obtain a second opinion from another reputable car repairer. Ensure you obtain the opinion in writing if it supports your position. Once you have this attach it to you complaint to fight your corner.
I hope I have clarified the position if not please let me know