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Jack, Technician
Category: TV
Satisfied Customers: 10835
Experience:  35 years experience as audio,video repair and installation tech
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watching tv (PS-42Q96HI) when the sound completely went. I

Customer Question

watching tv (PS-42Q96HI) when the sound completely went. I think I touched a plug at the back of the set. I have tried everything but the sound just wont come back - the actual picture is perfect - mhave you got any ideas?

Many thanks.
Submitted: 4 years ago.
Category: TV
Expert:  Jack replied 4 years ago.
Hi and welcome to justanswer.
Sorry it took a while to get a reply, some earlier problems with the website.
I`m going to help you with your tv but first i will have a few questions;

Are you connected with a cable box/converter,satellite receiver,digital converter etc ?
Do you have other equipment like a dvd,bluray,games etc. connected to this tv ?
If so , do they have the same problem ?
Customer: replied 4 years ago.

Yes, I have a dvd abd freebox attached. Unfortunately as soon as I paid your fee, I pressed a couple of buttons on the DVD and the sound came back.


Nevertheless, thank you for your time.



Expert:  Jack replied 4 years ago.

No problem, much welcome and you can reach me here at any time after this chat is closed if the problem re-appears.

Thank you