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info tech
info tech, Technician
Category: TV
Satisfied Customers: 15625
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I have a new Hitachi 40 inch full hd smart tv but it pixelates

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I have a new Hitachi 40 inch full hd smart tv but it pixelates constantly when in HD mode on Freeview. I have had a new digital aerial system installed and 3 other TVs are fine. Is there a reason or a solution?
Thanks for the Question

I will need then full model number please found on the back of the set?

How old is the set now please?

Customer: replied 3 years ago.
Hi there
The model number is
I bought the set last Saturday so it is just 5 days old & the problem has been there from the outset. Should I return the set under warranty or can this be sorted out?
Hi Neil

It could be firmware maybe the set was in storage and missed an upgrade or you could try a firmware download in the settings menu (assuming the set has that capability) most of the time though it is reception issues, please try the set at a known good location for reception in HD if its still the same then yes I would consider replacing it or receiving a refund
As long as you go in armed with the info above then they have to do something.

Let me know if you need more info

Please consider rating the answer positively thank you

Many Thanks
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