How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steven Your Own Question
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
Type Your TV Question Here...
Steven is online now

LCF501080SNBSMART. 50" led smart TV. Even though it says

Customer Question


50" led smart TV. Even though it says my TV is connected to my wifi/router I cannot get on the internet. It says you are not connected.

Spoken to virgin(our provider) who spent an hour going through everything, even re-setting our router and still nothing?

Please help
Submitted: 3 years ago.
Category: TV
Expert:  MasterFixIt replied 3 years ago.
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your TV?
Also is the message coming up on the TV?
Thank you
Tech Michael