How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Technician
Category: TV
Satisfied Customers: 19738
Experience:  Over 16 years of experience in the Electronics and IT industries.
Type Your TV Question Here...
Pete is online now

i have a matsui 15" tv model 1408r which i bought for a

This answer was rated:

i have a matsui 15" tv model 1408r which i bought for a parkinsons patient pensioner in his nursing home the tv says protected when switched on and needs a 4 digit code to open or unprotect. how do i get that code. thank you. ps ive tried 0000 1234 etc with no luck.johnd
Pete :

Hi there,

Pete :

If you don't know the PIN code, then unplug the TV for 24 hours.

Pete :

Then, when you turn it on, within 5 seconds hold in the Volume - button on the TV at the same time as pushing the Number "7" on the remote handset. The TV should then come on in "unprotected mode" , and you can see and change the PIN code.

Pete and 4 other TV Specialists are ready to help you
Customer: replied 3 years ago.

pete i switched off the tv yesterday evening so i have to wait 24 hours to do your advice.meanwhile may i ask you when i go to switch it back on again do i do it by the tv switch or switch on by the remote and within 5 seconds hold in the minus volume and keep pushing no 7 on the remote in and out until the unprotected mode comes on. do i only get one try at this and have to wait 24 hours again. john

Hi John,
Turn it on using the switch on the TV.
Customer: replied 3 years ago.

pete it worked second time around when i switched on the tv button switch then held both the volumn down button on the tv set and the no. 7 button on the remote at the same time . it went on with a hazy nothing on it screen and i went to menu and continued. thank you pete .i will now rate you..johnd

Great news, glad to hear it worked.
Thanks for the excellent rating!