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Aric, Technician
Category: TV
Satisfied Customers: 46693
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Have a 6year old samsung tv. it works perfectly well for a

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Have a 6year old samsung tv. it works perfectly well for a few hours then the sound goes off completely. switch it off for 30mins or so then the sound come back on.
Hello and I'm sorry you're having problems. In order to determine what's causing this, I need to ask you for more information.
1) What is the model number off of the back of the set?
2) What's connected to the set for sources (Cable/SAT box, DVD player, etc.), and does the sound shut off regardless of which device you're viewing from?
Customer: replied 3 years ago.

cant say what the model number is ***** it is wall mounted and im a 71year old women who has no ability to investigate.

it is connected to a sky box although i do not now have sky. have not for over 3 years and this problem has only happened in the past 2 weeks.

Thank you for the reply.
Can you please elaborate how it is connected to a Sky box, but that you do not have Sky?
What I'm trying to determine is what you're currently receiving your broadcasts from that is causing the sound to drop out please.
Customer: replied 3 years ago.

i think the sky box acts as my arial. i use the sky remote to change channels. but only the samsung remote can control the sound

Okay, the aerial connects to the box, and the box connects to the TV- so all signals are still being routed through the box.
The most common causes of this problem, are:
1) A bad HDMI cable (if HDMI is used between the box and TV).
2) An intermittent processor in the Sky box.
3) A fault in the TV's Mainboard (least likely and does require component replacement in the TV).
So, the first thing you'd do is unplug the TV from power, then reboot the Sky box by disconnecting it from power. Then check all cables between the box and TV making sure they are secure. Plug the TV and the box back in and once it reboots, turn the TV on and attempt to watch a program.
If the issue goes beyond this, then I would suggest replacing the cables between the Box and the TV (HDMI, Scart, Component- what have you). A faulty or intermittent cable will also cause these symptoms.
Once the basics have been ruled out, the sound should remain on. If it does not, then this is a hardware failure in the TV that requires replacement of the Mainboard- and is on average a $300 repair on this set.
If you need further assistance let me know, and once satisfied please -do not forget to click a "POSITIVE RATING" so that I am credited. If you don't see a place to rate- reply back to me and let me know.
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