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Steven, Technician
Category: TV
Satisfied Customers: 1271
Experience:  Lic. and insured, 30 years experience.
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Sony tv (kdl-50w829B)

Customer Question

Sony tv (kdl-50w829B), electrical surge when putting headphone jack in, now there is no picture and the light at the bottom flashes 3 times then pauses for 3 seconds on loop. Is there anything I can do at home to fix this?? If not I don't need an answer and will take the sony helpline route, although I imagine that will be annoying at best! Thanks.
Submitted: 3 years ago.
Category: TV
Expert:  Dan T. replied 3 years ago.
Welcome to the site. I'm Dan.

How old is the TV? Is it warranted?

Customer: replied 3 years ago.

Hi Dan. The TV was purchased in August 2014 so is still in warranty. To be honest I was looking for a quick answer last night but presumably by the response I'll have to take the official route? If that is the case can you refund the fee? Thanks.