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Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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Toshiba Television,the sound dose,nt work,lovely picture etc,but

Customer Question

Toshiba Television,the sound dose,nt work,lovely picture etc,but we somehow have pressed a wrong button and lost the sound,we phoned sky and the said because the DVD player works but also with no sound then they cant fix it,and recommended us to talk to a television engineer to help get the sound back,any help please,
Submitted: 3 years ago.
Category: TV
Expert:  hongkongpom replied 3 years ago.

How does the Sky box & DVD player connect to your TV please?

What model number is ***** Toshiba?

Customer: replied 3 years ago.

There is no sound when using the DVD or any sky progs. Connected at the back of tv either to HOMI 12or3. Or ANT or VGA i am unable to define which lead is which . The model is 40BL702B.

I hope this info is helpful

J and K Wayman

Ref No 14887173-576

Expert:  Wes replied 3 years ago.
How old is the Television in question? Are you certain all of the leads are plugged in tight (although if you're using HDMI, it's not really possible to plug it into the wrong port and get picture and no sound). I have seen similar reports of this issue so, this may be a failure in the TV itself which will require taking it to an authorized service provider to fix.
Customer: replied 3 years ago.





Very disappointed to pay £20 and no real help from your expert therefore will not be using this service again.

Mr and Mrs K Wayman