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hongkongpom, Installer
Category: TV
Satisfied Customers: 1335
Experience:  I am a certified Cable Television installer in the state of Hawaii
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. I have a new Sony Bravia 42" HDTV, delivered yesterday.

Customer Question

Hi. I have a new Sony Bravia 42" HDTV, delivered yesterday. On first tuning, I'm sure the UK digital HD channels were available (BBC1HD, etc.), but today, I can only receive SD digital channels. I have a Sony 4K 49" in another room; I have just checked, and digital HD channels are available this evening on that.
I allowed the 42" new set to do a firmware update last night; could that be the reason for the missing HD channels today?
Submitted: 3 years ago.
Category: TV
Expert:  hongkongpom replied 3 years ago.

Hello there,

Yes, that is possible.

Firstly please try turning off the TV and then turning off the power at the wall socket for 60 seconds.

Now turn the wall power back on and then the TV. Do you now get the channels?

If not, then please do a full retuning of the TV set.

If still no luck, please tell me the model number of the TV.

Customer: replied 3 years ago.
Thanks,Customer I will try your solution in about an hour, as my wife is currently watching a favourite programme. I'll let you know if it works.
Expert:  hongkongpom replied 3 years ago.

Thank you,

I'll be standing by

Customer: replied 3 years ago.
Hi, just trid your fix, but no change. SD channels only, but it is a UK Freevuew HD tuner, and HD channels were present yesterday. TV is a Sony KDL 42W8