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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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I just took delivery of two Samsung UE40H6200AKXXU TVs - all

Customer Question

I just took delivery of two Samsung UE40H6200AKXXU TVs - all seems fine in set up but neither of them will pick up any channels when I try automatically scanning .
Please can you help.
Submitted: 3 years ago.
Category: TV
Aric
Expert:  Aric replied 3 years ago.
, What are you connecting to the set in order to get broadcasts?
Is it a Cable/SAT box, or direct aerial from the wall to the TV (no box)?
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Customer: replied 3 years ago.

Direct aerial from the wall
Expert:  Aric replied 3 years ago.
Okay, what signal is it- "Air" or "Cable"?
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Customer: replied 3 years ago.

Air
Expert:  Aric replied 3 years ago.
Okay, and in the Setup MENU of both TV's, are you selecting "Cable" or "AIR" BEFORE running the channel scan?
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Customer: replied 3 years ago.

Choices are Terrestial or Analogue/Digital but none seem to work
Expert:  Aric replied 3 years ago.
Sorry, I don't know what the issue is. I will opt out.
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Expert:  Shahid replied 3 years ago.
, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Did you get Initial Setup screen in TV when first time turn it On and have you finished the setup process?
- Also, is the aerial tested and worked on another TV?
Thanks.
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