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info tech
info tech, Technician
Category: TV
Satisfied Customers: 15801
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I have lost tv programmes on my Samsung tv. I have tried running

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I have lost tv programmes on my Samsung tv. I have tried running the tuning programme but it doesn't pick up any channels. It says weak or no signal - check antenna connection. I have done this and all other tvs are working?
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I will need the model number of the TV found on the back of the set please?

Customer: replied 3 years ago.

Samsung model PS42C450B1W

Elizabeth sorry but I do need more info are you trying to view tv services through an aerial?

And if so where is the aerial located?was the set previously working OK at this aerial point?

Customer: replied 3 years ago.

The TV comes through an aerial which is located on the roof and has been working fine until this afternoon, All other tvs are fine. I have tried to get back the programmes through the 'set up' when it asks to run auto but it is not picking analogue, digital up

OK analogue is no longer up, so its not picking digital channels up, do you see it go into the digital search menu it picks nothing up, OK well the first suspect if you haven't touched the set prior to this is the aerial itself or the aerial cable, what you need to do to eliminate that is get another working set and try it at that aerial point do you have another set?

Customer: replied 3 years ago.

Yes - Iwill try that now but it may take a little while.That TV is working fine.

On the main tv it has 'no stored channels found - pleaserun auto store' I have done this twice but it hasn't picked any channels up?

Thats no problem take your time we just need to eliminate the aerial itself as thecause thank you

Customer: replied 3 years ago.

The other tv is working fine on that aerial.

OK that makes the set as the issue, Elizabeth press the menu button and go into settings is there an option in the setting s to factory default the set?

Have a look and let me know

Customer: replied 3 years ago.

No. But I went into menu and pressed antenna - digital and I now have a picture. Thanks help!! Will give good feedback.

Thats great news!

You will see a rating bar with this post thank you!