How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: TV
Satisfied Customers: 15806
Experience:  Television Engineer for many high street outlets 20 plus years experience
Type Your TV Question Here...
info tech is online now

My tv is either locked or frozen. will not respond to remo

This answer was rated:

My tv is either locked or frozen. will not respond to remote
Thanks for the Question

I will need the model number please found on the back of the set?

Customer: replied 3 years ago.

32W3455DB. Toshiba.

Tina how are you viewing TV services through the set?is it aerial/satellite/cable?

Customer: replied 3 years ago.

Through sky.

OK can you bring up the sets own menu using the menu button on the sets own remote control or won't it let you?

Customer: replied 3 years ago.

It won't let me or as soon as I start wifi dingle disconnected will appear on screen and that's everything frozen.

Tina the firmware has gone bad that runs the mainboard their is only one solution now that is to replace the mainboard, I am not sure if you want to do that?the board I imagine if its available will cost about £40

Let me know please

Customer: replied 3 years ago.

its still under guarantee. was only bought in December so ill ring them Monday morning.

Tina yes they will replace the mainboardim not sure if you had a dongle or whatever in there but it may have got corrupted that way

Luckily its under warranty

Let me know if you need more info

A positive rating is appreciated their will be a rating bar with this post thank you

Customer: replied 3 years ago.

No it has never had a dingle in at all. Thanks for your help anyway.

OK its just gone corrupt on its own then, not unusual

Have a good day

info tech and 3 other TV Specialists are ready to help you